Return Policy
Return and Refund Policy
Thank you for shopping with us at Retail District. We strive to ensure you are satisfied with your purchase, but if you need to return an item, we’re here to help.
1. Return Policy
You have 14 days from the date of receiving your item to request a return. To be eligible, your item must be unused, in the same condition as received, with original tags and packaging, and accompanied by proof of purchase.
To initiate a return, please contact us at info@retaildistrict.co.uk. Please do not post any item back to us until we have approved your return request. Once approved, we will provide instructions on how to proceed with the return.
2. Condition of Returns
For health and safety reasons, all returned items must be securely packaged for transport. Items received in boxes must be returned in similar packaging, along with all original accessories. Returns without prior approval may not be accepted.
3. Damaged or Incorrect Items
Upon receiving your order, please inspect it carefully. If an item is defective, damaged, or incorrect, contact us immediately at info@retaildistrict.co.uk so we can resolve the issue promptly.
4. Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, and gases
If you have questions about a specific item, please reach out to us before making a return.
5. Exchanges
To exchange an item, follow the return process outlined above and place a new order for the desired item. We will process your refund upon receiving the original item, provided it meets our return criteria.
6. Cooling-Off Period
In line with UK consumer law, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason. All items must be unused, in original condition with tags, and in their original packaging, accompanied by proof of purchase.
7. Refunds
Once we receive and examine your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If you have not received your refund within 15 business days of approval, please contact us at info@retaildistrict.co.uk.
8. Your Consumer Rights
This policy does not affect your statutory rights under UK law. You may be entitled to a refund, replacement, or price reduction if a product is faulty, not as described, or does not meet satisfactory quality standards.
For any further questions, please reach out to us at info@retaildistrict.co.uk.