Warranty T&Cs

Warranty Terms & Conditions

 

Manufacturer Warranty Coverage

Retail District Limited (“we,” “us,” or “our”) provides a two-year manufacturer warranty for eligible products purchased through www.retaildistrict.co.uk. This warranty covers a range of products, including but not limited to:

  • Computers (including Tablets)
  • Monitors
  • Projectors
  • Household Appliances
  • Cameras and Camcorders

The warranty period begins on the date of purchase. Please Note: Common exclusions to this warranty include data backup and software replacement, physical damage, and liquid damage. We strongly recommend regular data backups to prevent potential loss.

14-Day Return Policy for Electronics

Your satisfaction is a priority. We offer a 14-day return policy on various electronics. Examples include:

  • Televisions, Projectors, and Monitors
  • Computers, Tablets, and Mobile Phones
  • Smart Watches and Fitness Trackers
  • Gaming Consoles
  • Large Household Appliances, such as Refrigerators, Freezers, Hobs, Ovens, Dishwashers, and Washing Machines

Returns must comply with the terms set out in our Returns Policy. For warranty service inquiries, please contact info@retaildistrict.co.uk.

Warranty Terms

  • Service and Repairs: If your product experiences a malfunction, our warranty covers parts and labour for service and repairs. Repairs are conducted by authorised service providers, which may include the manufacturer or other approved service centres.

  • Replacement and Refund Options: Where repair is not feasible, we reserve the right to offer a replacement. Alternatively, you may be eligible for a refund based on the item’s current value.

  • Exclusions from Warranty: This warranty excludes damage resulting from accidents, misuse, viruses, and unauthorised repairs. Consumable items such as batteries, bulbs, SD cards, and cables are not covered. Damage due to fire, water, lightning, or poor internet/Wi-Fi connectivity is also excluded.

  • Warranty Validity: This warranty is only applicable to purchases made through Retail District and is non-transferable. Coverage is limited to customers within mainland United Kingdom.

Data Privacy and Warranty Service

To facilitate warranty services, Retail District may share information regarding your electronics purchases (such as make and model) with authorised third-party providers. This information will not be used for marketing purposes.

Statutory Rights

Your statutory rights under the Consumer Rights Act remain unaffected by this warranty. If a product is faulty, you may be entitled to a refund within 30 days of purchase or a repair/replacement within the first six months.

For assistance with a warranty claim or further information, please contact our support team at info@retaildistrict.co.uk.