Warranty Terms & Conditions

Manufacturer Warranty

Computers (Including Tablets), Monitors, Projectors, Appliances, Cameras (excluding Action & Aerial Cameras), and Camcorders comes with 2 years manufacturer warranty. The warranty period starts from the date of purchase. Common exclusions are data backup and software replacement, physical damage, or liquid damage. 

We advise backing up your computer frequently.

Electronics 14 Day Return Policy

Your satisfaction is our top priority

  • Televisions
  • Projectors
  • Monitors
  • Computers
  • Tablets
  • Appliances
  • Cameras (including Action & Aerial Cameras)
  • Camcorders
  • Mobile Phones
  • Smart Watches / Fitness Trackers
  • Gaming Consoles
  • Refrigerators (over 87cm tall)
  • Freezers
  • Hobs
  • Ovens
  • Dishwashers
  • Washing Machines
  • Washer Dryers and Dryers 

See Manufacturer's warranty for specific coverage terms. For a warranty service, contact our customer support team at customersupport@retaildistrict.co.uk 

In the unlikely event of a malfunction occurring, you will receive a free of charge service covering both parts and labour.

This warranty is subject to the terms and conditions detailed in the paragraphs below. This, however, does not affect your Statutory Rights.

  • Retail District reserves the right to fulfil the warranty obligation through, at RD's choosing, repair and/or replacement.
  • Repairs will be carried out by either the manufacturer, Service Power (which is a national service organisation) or another approved Service Centre.
  • A customer not wishing for a replacement may be offered a refund of the price of the item identified as a replacement as an alternative.
  • This Warranty does not cover accidental damage, misuse, computer viruses, software, apps or any fault or defect caused by fire, lightning strike, water or sand ingress, neglect, misaligned or unsuitable aerial, inadequate internet connection/Wifi signal or cosmetic damage. In addition, any attempt to repair the product by non-authorised personnel will invalidate the Warranty.
  • Consumable items are not covered under the Warranty. They include, but are not limited to: Batteries, Bulbs, Bags, SD Cards, Cables etc.
  • Warranty only applies to Retail District customers.
  • This Warranty is not transferable.
  • This Warranty only applies to mainland United Kingdom.
  • In order to provide you with Warranty Services, we will share information about your electronics purchases (such as make and model), with third-party providers. This will not be used for Marketing purposes.

Our warranty does not affect your statutory cancellation rights, or your statutory rights in respect of faulty products. Under the Consumer Rights Act, you have the right to seek a refund for faulty goods within 30 days, and a right to seek a repair or replacement within the first six months.